Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-5 business days depending on your location within the continental United States.
How does the Travelpro® warranty work?
We offer several types of warranties depending on the collection, ranging from limited lifetime coverage to our comprehensive 'Worry-Free' warranty which covers damage caused by airlines or other common carriers.
What is your return policy for unused luggage?
If you are not satisfied with your purchase, you can return your unused items in their original packaging within 30 days of purchase for a full refund.
How do I clean and maintain my Travelpro® bags?
We recommend using a high-quality fabric cleaner for nylon and polyester bags. For hardshell luggage, a mild soap and warm water solution with a soft cloth will keep the exterior looking new.
Are your carry-on bags compliant with major airline regulations?
Yes, our carry-on collection is specifically designed to meet the size restrictions of most major domestic and international airlines, though we always recommend checking with your specific carrier before flying.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.